Delivering Excellent Customer Service on Social Media

Description

Social media has become a big part of our lives and many marketing strategies. You need to ensure you are meeting your customer's needs in these channels to ensure you are not harming your marketing efforts. You may feel like this is extremely time consuming and it sure can be if you are not utilizing the automation features to your benefit. Let's explore how you can attract and maintain happy customers through your customer experience.




Presenter: Ale-Ann Green, MBA, MS, CCSM

Bio: Alex is a Project Management and Operations specialist and a Certified Customer Experience Expert. Put that all together and we have magic! Through SP!KE Alex works with entrepreneurs to optimize their customer experiences for business growth and continuity.

KEY TOPICS

Customer Relations
 
Marketing, Public Relations & Sales